Field Service Engineer

Location: Office is based out of Frederick, but work is mainly in the field, which includes local and regional travel

Pay: $85,000 – $90,000/year; possibly flexible given the right candidate.

Direct Hire/Permanent Position

Position Overview:

Reporting to the Service Manager, the Field Service Engineer provides frontline support by resolving customers’ problems and issues through technical expertise and troubleshooting.

Job Responsibilities:

• Provide phone support to customers and assist in resolving equipment problems
• Determine when a service visit is required
• Coordinate with customers and schedule your own travel after being assigned a case
• Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
• Install new equipment and train customers on use
• Prepare parts, supplies and materials required for service calls
• Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
• Maintain records of expenditures and submit a monthly expense report for reimbursement
• Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company

Requirements:

• High-school graduate, some college or other relevant education a plus.
• Minimum 5 years of experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.
• Valid driver’s license
• Passport or ability to obtain one.
• Must pass a background check
• Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
• Ability to work reliably and independently
• Possess basic computer skills
• Familiarity with hydraulic, pneumatic, electrical systems is a plus
• Have or obtain a COVID-19 vaccination if required

Key Words: Field Service, Service Technician, Maintenance, Lab Equipment, Calibration, Preventative Maintenance, Equipment Installation, Travel, Troubleshooting, Client Relations, Repair, Repair Technician

Salary: $85,000.00 – $90,000.00 per year