Customer Service Representative

Winchester, VA
Posted 1 week ago

Position: Customer Service Representative

Location: Winchester, VA

Available Shifts: 1st

Job Description for the Customer Service Representative:

  • Communicate with clients and applicants via phone, email and chat queue
  • Provide information about products and service
  • Obtain details on complaints and requests
  • Process requests then resolve with accuracy and efficiency
  • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Record details of all calls and tasks, as well as actions taken, into CRM tool
  • Communicate with supervisors, peers, leaders and other departments regarding caller requests
  • Provide tutorials and guidance on proprietary system
  • Meet quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contribute to team effort in maintaining service level agreements (SLA)
  • Other related duties as assigned

Job Requirements for the Customer Service Representative:

  • Must be comfortable speaking on the phone
  • Must have basic computer skills
  • Must a flexible schedule
  • Must have a high school diploma/GED
  • Previous customer service experience preferred

Job Features

Job CategoryML-01

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